Digital workforce

A team, scoped to the work.

Instead of asking one assistant to do everything, 8ORA.AI creates focused digital roles for the work your business repeats. Each role has a clear job, clear limits and human oversight where it matters.

Don't hire one AI. Build the right team.

A business does not run on one job, so it should not run on one assistant. Each digital worker is scoped to a role with a clear remit, the tools it needs and defined access to business systems. The detailed technology is chosen to suit the work.

  • Operations Agent

    Keeps recurring work moving — scheduling, status, exceptions and handovers.

    AI choice
    Selected per task
    Skills
    Workflow executionException handlingReporting
    Tools
    SchedulerTask boardNotifications
    Connections
    Business systemsCalendarMessaging

    Tools are assigned to the job. Access to business data and systems is checked separately.

  • Research Agent

    Investigates a question properly and keeps the sources behind the answer.

    AI choice
    Selected per task
    Skills
    Source gatheringComparisonSynthesis
    Tools
    BrowserReaderCitation store
    Connections
    SearchData providers

    Tools are assigned to the job. Access to business data and systems is checked separately.

  • Marketing Agent

    Produces and adapts material to the organisation’s own voice and standards.

    AI choice
    Selected per task
    Skills
    Copy draftingAudience framingCampaign structure
    Tools
    Brand guideAsset libraryPublishing queue
    Connections
    CMSAnalytics

    Tools are assigned to the job. Access to business data and systems is checked separately.

  • Software Engineer

    Implements, tests and maintains digital systems under human review.

    AI choice
    Selected per task
    Skills
    ImplementationTest coverageRefactoring
    Tools
    RepositoryTest runnerBuild pipeline
    Connections
    Version controlCI

    Tools are assigned to the job. Access to business data and systems is checked separately.

  • Security Reviewer

    Reviews changes, dependencies and exposure — and never grants its own permissions.

    AI choice
    Selected per task
    Skills
    Change reviewDependency reviewRisk write-up
    Tools
    ScannerPolicy referenceFindings log
    Connections
    Advisory feeds

    Tools are assigned to the job. Access to business data and systems is checked separately.

  • Data Analyst

    Turns operational records into answers a manager can act on.

    AI choice
    Selected per task
    Skills
    QueryingPattern analysisExplanation
    Tools
    Query engineChartingNotebook
    Connections
    WarehouseOperational databases

    Tools are assigned to the job. Access to business data and systems is checked separately.

  • Document Specialist

    Reads, compares and drafts against the organisation’s own records and templates.

    AI choice
    Selected per task
    Skills
    ExtractionComparisonDrafting
    Tools
    Document storeTemplate libraryRedline view
    Connections
    StorageRecords systems

    Tools are assigned to the job. Access to business data and systems is checked separately.

  • Customer Service Agent

    Handles enquiries with the organisation’s knowledge behind every answer.

    AI choice
    Selected per task
    Skills
    Enquiry handlingKnowledge retrievalEscalation
    Tools
    Case viewKnowledge baseReply drafting
    Connections
    CRMTelephonyEmail

    Tools are assigned to the job. Access to business data and systems is checked separately.

These roles are examples, not an off-the-shelf team. Each role is designed around your process, responsibilities and review requirements.

How a worker is assembled

Each role gets what its job requires.

Every digital worker is put together from four decisions. Change the role and all four change with it — which is why a research worker and a security reviewer are not the same system wearing different names.

01 AI choice
Chosen for the work the role actually does, and re-examined as better options appear. No worker is permanently married to one provider.
02 Skills
The specific competencies the role needs — extraction, comparison, drafting, review — rather than a general instruction to be helpful.
03 Tools
The instruments the job requires: a query engine, a document store, a test runner, a case view. Given deliberately, not by default.
04 Connections
Secure connections to the business systems the role needs — and only those. Access is part of the job description.

A clear job description limits the role. Separate access controls are still required before it can use business data or systems. That deeper control model is the role of IrisKey.ai™.

Talk to 8ORA.AI

Which process should work better?

Tell us where work repeats, time is lost or knowledge disappears. We'll look at what could improve, what a sensible first step would be and how the result could be measured.

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